FAQS
Find answers to common questions about our products, shipping, returns, and more.
To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.
We accept major credit cards, PayPal, Shop Pay, and Apple Pay for your convenience and security.
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location.
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
Our tags are smart scannable tags that help pet owners to reunite with their lost pet.
When the tag is scanned, the finder of the pet can authorize for their location to be sent to the owner of the pet. A GPS alert is then forwarded to the owner of where their pet currently is, making it easier to reunite.
Yes. The personalised digits on the QR tag can be added to your pet profile, so all pets can be safely stored on the same profile.
If you lose your pet you can activate Lost Mode and choose how you would like to be contacted about your pet.
No. We do not charge a subscription fee for our services. We offer a one time payment of £19.99 for the QR tag, then users can create their free pet profile with unlimited updates.
No. You can quickly and easily update your details for free on your online account.
Our tags are able to be used worldwide. We also offer multiple languages for users.
Yes, our tags perfect for small pets as they are 24mm and lightweight.
